Privacy Policy

Introduction

At NamePack LLC, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual private server (VPS) hosting services. Please read this privacy policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information
  • Billing and payment information
  • Account credentials
  • Communication records with our support team
  • Server configuration preferences

Technical Data

We automatically collect certain information when you use our services:

  • IP addresses and access logs
  • Server usage statistics
  • Browser type and version
  • Operating system information
  • Network performance data

How We Use Your Information

We use the collected information for various purposes:

  • Providing and maintaining our VPS hosting services
  • Processing your payments and preventing fraud
  • Responding to your support requests
  • Monitoring service performance and security
  • Sending service updates and administrative messages
  • Improving our services and user experience
  • Complying with legal obligations

Data Security

We implement appropriate technical and organizational security measures to protect your information. These measures include:

  • Encryption of data in transit and at rest
  • Secure server infrastructure with regular security updates
  • Access controls and authentication requirements
  • Regular security assessments and monitoring
  • Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may also retain and use your information as necessary to:

  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements
  • Protect against abuse

Third-Party Services

We may use third-party service providers to:

  • Process payments (Stripe)
  • Monitor service performance
  • Analyze usage patterns
  • Provide customer support tools

These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Your Privacy Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your information
  • Object to our processing of your data
  • Receive your data in a portable format
  • Withdraw consent where applicable

To exercise these rights, please contact us at [email protected]

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our services and hold certain information. Cookies are files with small amount of data that may include an anonymous unique identifier.

We use cookies for:

  • Authentication and security
  • Preferences and settings
  • Analytics and performance

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

NamePack LLC

Email: [email protected]

Last updated: 3/20/2025

NamePack LLC
All rights reserved.